Netflix Not Connected to the Internet Connection and Try Again

If you run into an mistake that says

We're unable to connect you lot to Netflix. Please try again or visit www.netflix.com/tvhelp for guidance.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the outcome.

Blu-ray Player

Brand sure you're continued to the internet

Test your internet connexion by doing 1 of these steps:

• Run a network connection test from your device settings.

• Try a unlike app that uses internet on your device.

If the connection test fails or you tin't open up another app, and so your device isn't connected to the internet. Enquire your device manufacturer for help getting information technology continued.

If the connectedness test works, or you tin can open another app, continue to the steps below.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power push button on the device to discharge information technology.

   • If you lot tin't access the ability button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix once again.

Restart your home network

1. Turn off or unplug your Blu-ray role player.
   

2. Unplug your modem (and your wireless router, if it's a split device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and await until no new indicator lights are blinking on.
   

4. Plough your Blu-ray actor back on and try Netflix over again.
   

What to do next

If yous've done these steps only nevertheless have a problem, contact your isp. They tin assist yous find out whether your router is gear up correctly.

Set-top Box or Streaming Media Player

Make sure you're connected to the internet

Exam your internet connection by doing ane of these steps:

• Run a network connection test from your device settings.

• Try a different app that uses cyberspace on your device.

If the connexion examination fails or you can't open up another app, then your device isn't connected to the cyberspace. Ask your device manufacturer for assistance getting information technology connected.

If the connection test works, or you can open up another app, continue to the steps below.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an mistake screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't observe Sign out, press these buttons in society on your remote: Up, Upwardly, Down, Downwards, Left, Right, Left, Right, Up, Up, Upwardly, Up. And then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least i minute.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you tin't access the power push button or your device doesn't accept ane, exit your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Restart your home network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from power for 30 seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your streaming media player back on and attempt Netflix again.
   

Smart Goggle box

Make sure you're connected to the cyberspace

Test your internet connection by doing one of these steps:

• Run a network connectedness test from your device settings.

• Try a different app that uses net on your device.

If the connection test fails or y'all can't open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it connected.

If the connexion exam works, or you can open another app, keep to the steps beneath.

Reload the Netflix app

1. On the mistake screen, select More Details.

2. Select Reload Netflix.

3. Once the app reloads, try Netflix again.

If you tin can't complete these steps, continue troubleshooting below.

Restart your device

1. Unplug your device from power for at to the lowest degree i minute.

2. While the device is unplugged, printing the ability button on the device to discharge it.

   • If you can't admission the power button or your device doesn't have i, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Plough your device on.

5. Try Netflix once more.

Restart your home network

1. Plough off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and effort Netflix again.
   

What to do adjacent

If yous've washed these steps but all the same take a trouble, contact your internet service provider. They can help you find out whether your router is set upward correctly.

All other devices

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Source: https://help.netflix.com/en/node/62528

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